SHIPPING & DELIVERY POLICY

Last updated: September 7, 2026

At Luscious Diamonds Inc. O/A Luscious Diamonds ("Luscious Diamonds," "we," "us," or "our"), every jewellery piece is made to order specifically for each purchase. We do not maintain finished jewellery as standard ready-to-ship inventory.

Each order may require diamond sourcing, material allocation, manufacturing, setting, finishing, quality inspection and preparation before shipment.

Please review your product selections, size, shipping address and contact information carefully before completing your purchase.

Nothing in this Policy excludes, restricts or waives any consumer right or remedy that cannot legally be excluded, restricted or waived.

1. MADE-TO-ORDER PRODUCTION & PROCESSING

Unless otherwise stated on the applicable product page, most Luscious Diamonds orders require approximately 4–6 weeks for production and processing before shipment.

This timeframe may include:

• Diamond sourcing and allocation.

• Precious-metal or component sourcing.

• Manufacturing.

• Stone setting.

• Engraving or personalization.

• Customization.

• Finishing and polishing.

• Independent laboratory documentation where applicable.

• Quality inspection.

• Final preparation for shipment.

Estimated production times may vary depending on the product, selected specifications, material availability, seasonal demand and other circumstances.

If a material delay becomes known to us, we will make reasonable efforts to provide an updated estimated timeframe.

2. PRODUCT & DIAMOND AVAILABILITY

Because our jewellery is made to order, the display of a product, diamond, setting or configuration on our website does not mean that a completed item is held in finished inventory.

Diamonds, precious metals and components may be sourced through third-party suppliers and professional sourcing networks, and availability may change.

If a selected diamond, precious metal or component becomes unavailable before fulfilment, Luscious Diamonds may contact you regarding an appropriate alternative.

If a suitable alternative cannot be provided or agreed upon, we may cancel and refund the affected item or order in accordance with our Terms of Service and applicable law.

3. PRODUCTION TIME VS. SHIPPING TIME

The estimated 4–6 week timeframe generally relates to production and processing before shipment.

Carrier transit time begins only after your order has completed production, passed final quality review and has been dispatched.

Available shipping services and estimated carrier transit times may be displayed at checkout or communicated when the order is ready for shipment.

Production, processing, shipping and delivery dates are estimates unless Luscious Diamonds expressly guarantees a date in writing.

4. COMPLIMENTARY INSURED SHIPPING

Luscious Diamonds offers complimentary insured shipping where stated on our website or at checkout.

Available shipping services may vary depending on:

• Order value.

• Delivery destination.

• Carrier availability.

• Security requirements.

• Insurance requirements.

• Customs or import requirements.

If a shipping charge applies to a particular destination, service or order, it will be disclosed before completion of the applicable purchase where required.

5. SHIPPING CONFIRMATION & TRACKING

Once your order has been dispatched, a shipping confirmation will be sent to the email address associated with your order.

Where available, this confirmation will include tracking information.

Tracking information may require a short period after dispatch before becoming active within the carrier's system.

Customers are encouraged to monitor tracking and carrier notifications until delivery is complete.

6. SECURE DELIVERY

Because Luscious Diamonds ships fine jewellery and diamonds, additional delivery safeguards may be used.

Depending on the order, value, destination and carrier, these may include:

• Tracked delivery.

• Insured shipping.

• Signature-required delivery.

• Delivery verification.

• Identity or address verification.

• Other reasonable security measures.

A signature may be required before a shipment is released.

Customers are responsible for making reasonable arrangements to receive a signature-required delivery.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please verify:

• Recipient name.

• Street address.

• Unit or apartment number.

• City.

• Province or state.

• Postal or ZIP code.

• Country.

• Telephone number.

If you discover an error in your shipping information, contact:

hello@lusciousdiamonds.com

as soon as possible.

We may be able to update an address before shipment. However, once an order has entered final fulfilment, tracking has been generated or the shipment has been transferred to a carrier, an address change cannot be guaranteed.

Address-change requests may require additional verification for security and fraud-prevention purposes.

8. P.O. BOXES, PARCEL LOCKERS & FORWARDING ADDRESSES

Because jewellery shipments may require insurance, tracking, delivery verification or signature service, some orders may not be eligible for delivery to:

• P.O. boxes.

• Parcel lockers.

• Mail-forwarding services.

• Addresses that cannot support applicable carrier or security requirements.

If we cannot securely ship to the address provided, Luscious Diamonds may contact you for an alternative eligible delivery address.

9. DELIVERY ATTEMPTS

Where signature or recipient presence is required, the carrier may make one or more delivery attempts.

Procedures relating to:

• Missed deliveries.

• Redelivery.

• Carrier pickup locations.

• Holding periods.

• Delivery rescheduling.

are generally determined by the applicable carrier.

Customers should monitor tracking information and carrier notifications after shipment.

10. WEEKENDS, HOLIDAYS & PEAK PERIODS

Production, processing, carrier pickup and delivery schedules may be affected by:

• Weekends.

• Statutory holidays.

• Public holidays.

• Peak shopping periods.

• Holiday seasons.

• Carrier operating schedules.

Orders are not necessarily processed, dispatched or delivered on weekends or holidays.

Additional time may be required during periods of unusually high demand.

11. DELIVERY DELAYS

Luscious Diamonds makes reasonable efforts to meet estimated production and delivery timeframes.

Delays may nevertheless occur because of circumstances including:

• Diamond or component availability.

• Manufacturing requirements.

• Independent laboratory processing.

• Carrier disruptions.

• Severe weather.

• Natural events.

• Customs processing.

• Security inspections.

• Labour disruptions.

• Supply-chain interruptions.

• Government or regulatory action.

• Incorrect or incomplete delivery information.

• Peak holiday periods.

• Other circumstances outside our reasonable control.

Estimated production or delivery dates are not guaranteed unless expressly confirmed by Luscious Diamonds in writing.

A delay does not automatically create a voluntary right to cancel an order.

Nothing in this section limits any consumer right or remedy relating to delayed delivery that cannot legally be excluded.

12. LOST, MISSING OR MISDELIVERED SHIPMENTS

If carrier tracking shows that a shipment has been delivered but you cannot locate it, please first:

• Check the delivery location carefully.

• Confirm whether another person at the address accepted the shipment.

• Review carrier tracking and delivery notifications.

• Contact the carrier where appropriate.

If the shipment remains missing, contact Luscious Diamonds promptly at:

hello@lusciousdiamonds.com

Please include:

• Your order number.

• Tracking information.

• Relevant delivery details.

Customers may be required to reasonably cooperate with Luscious Diamonds, the carrier and any applicable insurer in investigating a lost, stolen, missing or misdelivered shipment.

This may include providing information or documentation reasonably required for a carrier or insurance investigation.

13. DAMAGED SHIPMENTS

Please inspect your package promptly after delivery.

If the exterior packaging appears damaged, photograph it before opening where reasonably possible.

If the jewellery appears damaged, contact Luscious Diamonds promptly and provide:

• Your order number.

• Photographs of the exterior packaging.

• Photographs or video of the jewellery.

• A description of the issue.

Please retain the original packaging and documentation until the matter has been reviewed, as the carrier or insurer may require them.

Shipping-damage claims are handled separately from voluntary returns.

The 15% voluntary-return restocking fee does not apply where Luscious Diamonds verifies that a product was damaged, defective, incorrect or otherwise requires a remedy under applicable law.

14. INTERNATIONAL SHIPPING

International shipping may be available to eligible destinations.

Available shipping methods, estimated transit times and applicable charges may be displayed at checkout or otherwise communicated before shipment.

Unless expressly stated as included at checkout, customers outside Canada may be responsible for:

• Customs duties.

• Import taxes.

• VAT or similar taxes.

• Brokerage charges.

• Carrier handling charges.

• Other fees imposed by the destination jurisdiction.

Where applicable, the recipient may be considered the importer of record and may be responsible for complying with local import requirements.

Customs authorities may inspect, delay, hold or restrict shipments. These processes are outside the direct control of Luscious Diamonds.

15. CUSTOMS DELAYS

International delivery estimates do not include delays caused by customs, border authorities or other regulatory agencies.

Luscious Diamonds cannot guarantee the amount of time required for a shipment to clear customs.

Customers are responsible for providing information reasonably requested by customs authorities or the applicable carrier in connection with importation.

16. RETURNS, CHANGES & CANCELLATIONS

Because every Luscious Diamonds piece is made to order, please review all product specifications, diamond selections, metal type, size, engraving, personalization and shipping information carefully before completing your purchase.

Eligible orders may have a 15-minute self-service cancellation window after purchase where the cancellation option is available through our online store.

After this period, contact Luscious Diamonds as soon as possible if you wish to request a change or cancellation.

Because sourcing, material allocation, design preparation and production may begin shortly after an order is confirmed, voluntary changes or cancellations cannot be guaranteed once processing has begun.

Eligible purchases may qualify for our 7-Day Limited Return Policy, subject to Return Authorization, eligibility requirements, exclusions and the applicable 15% restocking fee.

For complete terms, please review our Return, Refund & Cancellation Policy.

17. MERCHANDISE RETURNS

All merchandise returns require prior written Return Authorization from Luscious Diamonds.

Do not send jewellery or merchandise to our business mailing address without specific written return instructions.

Where a return is authorized, Luscious Diamonds will provide applicable instructions regarding:

• Return destination.

• Packaging.

• Shipping method.

• Tracking.

• Insurance.

• Other return requirements.

Our business mailing address is not automatically an authorized merchandise return location.

Customers are responsible for insured and traceable return shipping for voluntary returns, as described in our Return, Refund & Cancellation Policy.

A Return Authorization permits a product to be returned for inspection and does not guarantee that a refund will be approved.

18. ONLINE-ONLY BUSINESS

Luscious Diamonds operates as a Canadian online fine-jewellery retailer.

We do not maintain a public retail storefront, showroom, customer pickup location or walk-in service location unless expressly stated otherwise.

Orders cannot be collected from our business mailing address.

Our business mailing address is not an authorized customer pickup or merchandise return location unless Luscious Diamonds provides specific written instructions.

19. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing accurate shipping and contact information.

• Reviewing all shipping information before completing an order.

• Monitoring tracking information.

• Reviewing carrier notifications promptly.

• Making reasonable arrangements for signature-required delivery.

• Complying with applicable customs and import requirements.

• Contacting Luscious Diamonds promptly if a delivery issue occurs.

• Retaining packaging and documentation where a loss, damage or carrier claim may be required.

20. RELATIONSHIP TO OTHER POLICIES

This Shipping & Delivery Policy should be read together with our:

• Return, Refund & Cancellation Policy

• Terms of Service

• Privacy Policy

• Help Center

Where another Luscious Diamonds policy contains more specific terms regarding returns, refunds, cancellations or another matter outside shipping and delivery, the more specific policy applies to that subject, subject to applicable law.

21. STATUTORY & MANDATORY CONSUMER RIGHTS

Nothing in this Shipping & Delivery Policy excludes, restricts or waives any consumer right or remedy that cannot lawfully be excluded, restricted or waived.

Where applicable law requires Luscious Diamonds to provide a particular remedy relating to delayed delivery, non-delivery, loss, damage or another shipping-related matter, Luscious Diamonds will comply with those requirements.

If any provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.

22. CONTACT US

For questions regarding production, shipping, delivery or an existing order, please contact:

Luscious Diamonds Inc. O/A Luscious Diamonds
Email: hello@lusciousdiamonds.com
Telephone: +1 416-565-2839

For questions regarding an existing purchase, please include your order number whenever possible.

Business Mailing Address:
Unit C208B, 777 Bay Street
Toronto, Ontario M5G 2C8
Canada

Luscious Diamonds operates as an online-only retailer. This address is for business correspondence only and is not a retail store, showroom, customer pickup location or automatic merchandise return location.

Please do not send jewellery, returns or other merchandise to this address unless Luscious Diamonds has provided prior written authorization and specific shipping instructions.