Help Center

Prices on select Luscious Diamonds products may adjust based on current precious-metal and market conditions. The price applicable to your purchase is displayed before you submit your order at checkout.

Once your order has been confirmed and payment successfully processed, subsequent market fluctuations will not change the confirmed purchase price. Changes requested after ordering may affect the final price.

Prices displayed are before applicable taxes. Taxes are calculated at checkout based on the delivery destination and applicable tax requirements.

Every Luscious Diamonds piece is created specifically for your order. We do not maintain finished jewellery inventory. Once your order is confirmed, sourcing, allocation and production may begin based on your selected diamond, metal, size and design specifications.

Most made-to-order pieces require approximately 4–6 weeks for sourcing, crafting, quality review and packaging. Timelines may vary depending on design, materials, customization and availability.

While we work to meet the estimated production timeline, occasional delays may occur due to diamond or material availability, customization or other production requirements. If a significant delay occurs, we will provide an updated timeline.

Expedited production may be available for select designs for an additional charge. Please contact the Luscious Concierge before ordering to confirm availability and timing.

Additional production updates may be provided where applicable. For a status update before shipment, contact the Luscious Concierge.

1. Order Confirmation
Your diamond, metal, size and design selections are confirmed.

2. Design Review
CAD or design approval is provided where applicable.

3. Crafted to Order
Your jewellery is individually produced to your specifications.

4. Quality & Visual Review
Your completed piece undergoes quality inspection and final review.

5. Secure Delivery
Your jewellery is carefully packaged and dispatched using an insured, traceable delivery service.

Yes. Many Luscious Diamonds designs can be customized. Contact our concierge before ordering with your requirements and we’ll confirm feasibility, pricing and any effect on production time.

Yes. Share your concept, inspiration images and preferred specifications with the Luscious Concierge. We’ll review your request and provide guidance and a custom quotation where possible.

Bespoke, engraved, resized, specially modified or custom-designed jewellery is final sale and is not eligible for voluntary return or exchange.

Choose your jewellery, diamond, metal and available options, add the item to your cart and proceed to checkout. You may check out as a guest or sign in to your customer account.

Eligible orders may be cancelled within 15 minutes of purchase where the cancellation option is available. After this period, please contact Luscious Diamonds as soon as possible. Because diamond sourcing, material allocation and production may begin shortly after an order is confirmed, voluntary changes or cancellations cannot be guaranteed once processing has begun.

Once your jewellery has completed production and is dispatched, you will receive a shipping confirmation with tracking information. For production-status questions before shipment, contact the Luscious Concierge.

Please contact Luscious Diamonds promptly after delivery with your order number, photographs of the jewellery and packaging, and details of the issue.

Keep all original packaging and documentation until we have reviewed your claim. We will assess the matter and provide an appropriate remedy based on the circumstances and applicable law.

Shipping begins once your made-to-order jewellery has completed production, quality inspection and packaging.

You will receive shipping confirmation and tracking information when your order is dispatched.

Available shipping methods and estimated transit times are displayed at checkout based on your destination.

International shipping may be available to eligible destinations. Available services, estimated transit times and charges are displayed at checkout.

Duties, taxes, brokerage fees and other import charges may apply depending on the destination.

Luscious Diamonds offers complimentary insured shipping where stated on the website or at checkout.

Yes. Luscious Diamonds offers a 7-Day Limited Return option on eligible purchases. A Return Authorization must be requested within 7 calendar days of confirmed delivery. Conditions, exclusions and applicable fees apply.

Because every Luscious Diamonds piece is individually made to order, approved voluntary returns are subject to a 15% restocking fee.

Conditions and exclusions apply.

To qualify, jewellery must be:

• Unworn
  
• Undamaged
  
• Unaltered
  
• In its original condition
  
• Returned with all original packaging
  
• Accompanied by all diamond reports, certificates, appraisal documents and accessories supplied with the order
  
• Submitted for Return Authorization within 7 calendar days of confirmed delivery
  

All returns require prior authorization from Luscious Diamonds.

The following are final sale and are not eligible for voluntary return or exchange:

• Bespoke or custom-designed jewellery
  
• Engraved jewellery
  
• Jewellery resized or altered after production
  
• Special-order modifications requested by the customer
  
• Items showing wear, scratches, damage or alteration
  
• Items missing original documentation, certificates, grading reports, appraisal documents, packaging or accessories
  
• Gift cards
  
• Items specifically identified as Final Sale
  
• Return requests made outside the 7-calendar-day return period
  
• Bulk, commercial, wholesale or resale purchases
  
• Comparison purchases outside the return limits described below

Orders containing three or more jewellery pieces, multiple quantities of the same or substantially similar design, or purchases reasonably identified as bulk, comparison, commercial, wholesale or resale orders are not eligible for voluntary return, unless otherwise agreed by Luscious Diamonds in writing before purchase.

Yes. Approved voluntary returns are subject to a 15% restocking fee because every piece is individually sourced and produced for the original order.

The restocking fee does not apply where Luscious Diamonds verifies that an item is defective, incorrect or otherwise requires a remedy under applicable law.

Customers are responsible for the cost of insured and traceable return shipping for voluntary returns.

Luscious Diamonds is not responsible for returned jewellery until it has been safely received.

No. A Return Authorization permits the jewellery to be returned for inspection.

All returned items and accompanying materials are inspected before refund eligibility is confirmed.

If approved, the refund will be issued to the original payment method less the applicable 15% restocking fee and any other non-refundable charges disclosed at purchase.

Once an authorized return has been received, inspected and approved, the applicable refund will be issued to the original payment method. Processing times after issuance may vary depending on your financial institution or payment provider.

Because every piece is individually made to order, we do not offer conventional exchanges.

If an eligible purchase qualifies for return, you may complete the authorized return process and place a new order for your preferred jewellery.

Select Log in and enter your email address. A secure one-time verification code will be sent to your email. A password is not required.

Your customer account allows you to view available order information, order history, profile details and other account features.

Contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered processing or has been dispatched. Additional verification may be required before an address can be changed.

Payment is collected when your order is placed, subject to successful payment authorization. This allows sourcing and production of your made-to-order jewellery to begin.

Available payment methods are displayed at checkout and may include major credit cards, digital wallets, Shop Pay and Luscious Diamonds gift cards.

Payments are processed through secure payment providers using industry-standard security measures. Luscious Diamonds does not directly store your complete payment-card information.

Payment may be declined for reasons including card restrictions, billing-address discrepancies, insufficient available credit or security checks by your financial institution. Contact your card issuer or try another available payment method if necessary.

Shop Pay Installments may be available to eligible customers and eligible purchases. Available payment options, terms and any applicable costs are displayed at checkout.

Yes. Luscious Diamonds gift cards are delivered digitally by email and can be used toward eligible purchases on our website.

Physical gift cards are not currently offered.

Enter the applicable code during checkout. Promotional codes are subject to their individual terms and may not be combined with other offers unless specifically stated.

Luscious Diamonds gift cards do not expire.

Gift cards are generally non-refundable except where required by applicable law.

Promotional offers may be available from time to time. Eligibility requirements, expiry dates and other terms will be provided with the applicable promotion.

Yes. Luscious Diamonds may match or beat a verified lower advertised price on a qualifying identical item, subject to our Best Price Guarantee terms.

The competing item must be materially identical in relevant specifications, including diamond characteristics, metal, design, size and other applicable attributes.

It must also be:

• New
  
• Currently available for purchase
  
• Offered by an authorized seller
  
• Verifiable at the time of review
  

Promotional offers, marketplace sellers, clearance merchandise, used jewellery, wholesale prices, pricing errors and other exclusions may not qualify.

You may contact the Luscious Concierge at any time. Messages are monitored and responses are provided during our support hours.

Contact us by WhatsApp, phone, email or our online contact form.

For an existing order, please include your order number whenever possible.

By accessing our website or placing an order, you agree to these Terms and our Privacy Policy. Additional policies displayed on our website, including our Return, Refund & Cancellation Policy, Shipping & Delivery Policy, warranty terms and other customer-service policies, may also apply to your purchase.