RETURN, REFUND & CANCELLATION POLICY

Last updated: September 7, 2026

At Luscious Diamonds Inc. O/A Luscious Diamonds ("Luscious Diamonds," "we," "us," or "our"), every jewellery piece is made to order specifically for each purchase. We do not maintain finished jewellery as standard inventory.

Please review all product details, diamond specifications, metal selection, size, engraving, personalization, shipping information and other order details carefully before completing your purchase.

Luscious Diamonds offers a 7-Day Limited Return option on eligible purchases, subject to the conditions, exclusions and applicable restocking fee described below.

Nothing in this Policy excludes, restricts or waives any consumer right or remedy that cannot legally be excluded, restricted or waived.

1. 7-DAY LIMITED RETURN POLICY

Eligible purchases may be submitted for Return Authorization within 7 calendar days of confirmed delivery.

Because each Luscious Diamonds piece is individually sourced and made to order, approved voluntary returns are subject to a 15% restocking fee.

To qualify for a voluntary return, the jewellery must:

• Be unworn and unused.

• Be undamaged and unaltered.

• Be in its original condition.

• Include all original packaging and accessories supplied with the order.

• Include all applicable diamond reports, certificates, grading documentation and appraisal documents supplied with the order.

• Include proof of purchase.

• Satisfy all other eligibility requirements in this Policy.

All returns require prior authorization from Luscious Diamonds.

A Return Authorization permits an item to be returned for inspection and does not guarantee approval of a refund.

Items sent without prior Return Authorization may not be accepted.

2. ORDER CANCELLATIONS

Eligible orders may have a 15-minute self-service cancellation window after purchase where the cancellation option is available through our online store.

After this period, contact Luscious Diamonds as soon as possible if you wish to request cancellation.

Because payment processing, diamond sourcing, material allocation, design preparation, manufacturing, customization and fulfilment may begin shortly after an order is confirmed, we cannot guarantee that a voluntary cancellation request can be accommodated once processing has begun.

Once an order has entered sourcing, processing, production, customization or fulfilment, it may no longer be eligible for voluntary cancellation.

Bespoke, personalized, engraved, resized, altered or specially modified products may be subject to additional cancellation restrictions once sourcing, customization or production has begun.

Where a cancellation can still be accommodated after the self-service cancellation period, Luscious Diamonds may advise you of any applicable costs before processing the cancellation.

Nothing in this section limits any cancellation right or remedy that cannot legally be excluded.

3. ORDER CHANGES

If you wish to modify an order, contact Luscious Diamonds as soon as possible.

Because sourcing, diamond allocation, design preparation and production may begin shortly after confirmation, requested changes cannot be guaranteed once processing has begun.

Where a requested change can be accommodated:

• Additional charges may apply.

• Production or delivery timelines may change.

• Revised product, design or order approval may be required.

A request to change an order does not suspend or cancel production unless Luscious Diamonds confirms the change in writing.

4. CUSTOM, BESPOKE, PERSONALIZED, ENGRAVED & ALTERED ITEMS

The following are final sale and are not eligible for voluntary return or conventional exchange, except where required by applicable law or where Luscious Diamonds verifies that the item is defective, damaged, incorrect, incomplete or materially different from the applicable order specifications:

• Bespoke or custom-designed jewellery.

• Engraved or personalized jewellery.

• Jewellery resized or altered after production.

• Special modifications requested by the customer.

• Customer-approved bespoke or custom CAD designs.

• Other products specifically identified as Final Sale before purchase.

Standard Luscious Diamonds catalogue designs are not excluded from the 7-Day Limited Return Policy solely because they are made to order, provided they otherwise satisfy all eligibility requirements.

5. MULTIPLE-ITEM, BULK & COMPARISON PURCHASES

Orders containing three or more jewellery pieces, multiple quantities of the same or substantially similar design, or purchases reasonably identified as bulk, comparison, commercial, wholesale or resale orders are not eligible for voluntary return, unless otherwise agreed by Luscious Diamonds in writing before purchase.

Related or split orders may be considered together where they reasonably appear to form part of the same bulk, comparison, commercial, wholesale or resale purchase.

Luscious Diamonds may review, limit or decline unusually large, multiple-unit or high-value orders before acceptance or production.

Additional verification or separate purchase terms may be required.

These restrictions apply to our voluntary return program and do not limit rights or remedies that cannot legally be excluded.

6. RETURN AUTHORIZATION

To request a voluntary return, contact:

hello@lusciousdiamonds.com

Your Return Authorization request must be submitted within 7 calendar days of confirmed delivery.

Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs of the jewellery if requested.

• Any other information reasonably required to assess initial eligibility.

If the request appears eligible, Luscious Diamonds will provide return instructions.

Do not send jewellery to Luscious Diamonds without prior written Return Authorization.

A Return Authorization allows the jewellery to be returned for inspection. Final refund eligibility is determined only after the jewellery and accompanying materials have been received and inspected.

7. RETURN SHIPPING

Customers are responsible for the cost of insured and traceable return shipping for voluntary returns.

Returned jewellery must be securely packaged and shipped according to the instructions provided by Luscious Diamonds.

Customers should retain shipment tracking and obtain insurance appropriate to the value of the returned jewellery.

Luscious Diamonds is not responsible for returned jewellery until it has been safely received.

Where applicable law requires Luscious Diamonds to bear return costs, or where we otherwise agree to do so, the applicable arrangements will be provided.

Do not send jewellery or merchandise to our business mailing address unless that address is specifically provided in your written Return Authorization instructions.

8. INSPECTION OF RETURNED ITEMS

All authorized returns are inspected after receipt.

Luscious Diamonds will verify that the jewellery:

• Satisfies the eligibility requirements of this Policy.

• Has not been worn, damaged, altered or resized after production.

• Includes all required packaging, documentation and accessories.

• Otherwise complies with the applicable return conditions.

If an item does not satisfy the voluntary return requirements, the return may be declined and the jewellery may be returned to the customer, subject to applicable law.

9. RESTOCKING FEE

Approved voluntary returns are subject to a 15% restocking fee.

The fee helps offset costs associated with sourcing, production, inspection and processing of jewellery individually made for the original purchase.

The restocking fee does not apply where Luscious Diamonds verifies that an item is defective, incorrect or otherwise requires a remedy under applicable law.

10. REFUNDS

Once an authorized return has been received, inspected and approved, the applicable refund will be issued to the original payment method, less:

• The applicable 15% restocking fee.

• Any non-refundable shipping charges.

• Any other non-refundable charges clearly disclosed at or before purchase, where permitted by law.

Approved refunds will generally be issued within 10 business days after approval.

Your bank, credit-card issuer or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since Luscious Diamonds confirmed that your refund was issued and you have not received it, contact:

hello@lusciousdiamonds.com

11. EXCHANGES

Luscious Diamonds does not offer conventional exchanges because every piece is individually made to order.

If an eligible item qualifies for return and the return is approved, you may complete the authorized return process and place a separate order for your preferred jewellery.

Final-sale items remain subject to the exclusions in this Policy.

12. DAMAGED, DEFECTIVE, INCORRECT, INCOMPLETE OR MATERIALLY DIFFERENT ITEMS

The 7-Day Limited Return Policy applies to voluntary returns and is separate from situations involving jewellery that arrives damaged, defective, incorrect, incomplete or materially different from the applicable order specifications.

Please inspect your order promptly after delivery.

If you believe there is a problem with your order, contact Luscious Diamonds as soon as possible.

Where applicable, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or video of the jewellery.

• Photographs of the shipping packaging where delivery damage is suspected.

• Any other information reasonably required to evaluate the issue.

Please retain all original packaging and documentation until the matter has been reviewed.

Luscious Diamonds may request that the jewellery be returned for inspection before determining the appropriate resolution.

Where Luscious Diamonds verifies an error, defect, damage or other issue, we will provide an appropriate remedy based on the circumstances and applicable law.

The 15% voluntary-return restocking fee does not apply where Luscious Diamonds verifies that an item requires a remedy under applicable law.

13. SHIPPING DAMAGE

If a package appears damaged at delivery, please:

• Photograph the exterior packaging before opening where reasonably possible.

• Photograph any visible damage to the jewellery or internal packaging.

• Retain all shipping and packaging materials.

• Contact Luscious Diamonds promptly.

Damage claims may require supporting information or documentation for the shipping carrier or insurer.

Shipping-damage claims are handled separately from voluntary returns.

14. DIAMONDS & GRADING DOCUMENTATION

Diamonds are sold based on the applicable product information and, where provided, independent laboratory documentation such as an IGI grading report, GIA report, GIA laboratory-grown diamond quality assessment or other applicable independent laboratory documentation.

Independent laboratory documentation should be reviewed together with the applicable product listing.

Where independent laboratory documentation accompanies a diamond, characteristics assessed by that laboratory should be verified by reference to the applicable report or assessment.

A customer's personal preference regarding the appearance of a diamond after purchase does not override the eligibility requirements or exclusions contained in this Policy.

15. RING SIZING & CUSTOMER SELECTIONS

Customers are responsible for carefully reviewing and confirming their selections before completing a purchase, including:

• Ring size.

• Metal type and colour.

• Diamond specifications.

• Engraving.

• Personalization.

• Design options.

• Shipping information.

An incorrect size or specification selected by the customer is not considered a product defect.

Where technically possible, Luscious Diamonds may offer resizing or another alteration as a separate service, subject to availability, feasibility, applicable charges, production times and design limitations.

Certain jewellery designs may not be suitable for resizing.

Jewellery resized or altered after production is not eligible for voluntary return.

16. PRODUCT APPEARANCE & REASONABLE VARIATIONS

Jewellery photographs, videos, CAD renderings and other digital representations may appear slightly different depending on lighting, photography, image processing, screen settings and device characteristics.

Fine jewellery may also have reasonable manufacturing variations in dimensions, measurements, metal weight, carat weight, stone positioning, finishing and other characteristics.

Carat and metal weights identified as approximate or with a “±” tolerance may vary within reasonable manufacturing tolerances.

Reasonable visual or manufacturing variations do not, by themselves, establish that an item is defective or materially different from the product ordered.

Certified or independently assessed diamond characteristics should be verified by reference to the applicable laboratory documentation.

17. ITEMS NOT ELIGIBLE FOR VOLUNTARY RETURN

The following are not eligible for voluntary return:

• Bespoke or custom-designed jewellery.

• Personalized or engraved jewellery.

• Jewellery resized or altered after production.

• Special modifications requested by the customer.

• Jewellery showing wear, scratches, damage or alteration.

• Items damaged or altered after delivery.

• Items missing required original packaging, accessories, certificates, grading reports, appraisal documents or other documentation supplied with the order.

• Gift cards.

• Items specifically identified as Final Sale before purchase.

• Return requests submitted outside the 7-calendar-day Return Authorization period.

• Bulk, commercial, wholesale or resale purchases.

• Multiple-item or comparison purchases excluded under this Policy.

Sale or promotional merchandise may also be designated Final Sale where clearly disclosed at or before purchase.

These exclusions remain subject to rights and remedies that cannot legally be waived.

18. GIFT CARDS

Luscious Diamonds gift cards are generally non-refundable and are not eligible for voluntary return, except where required by applicable law.

Luscious Diamonds gift cards do not expire.

19. PROMOTIONAL & DISCOUNTED PURCHASES

Unless specifically identified as Final Sale, promotional or discounted merchandise may remain eligible for the 7-Day Limited Return Policy if it otherwise satisfies all return conditions.

Any promotion-specific exclusions will be disclosed with the applicable offer.

20. PRICING, PRODUCT INFORMATION & OTHER ERRORS

Luscious Diamonds makes reasonable efforts to ensure that product descriptions, diamond information, specifications, prices, precious-metal pricing and other website information are accurate.

Occasional errors, omissions or technical inaccuracies may nevertheless occur.

Material errors affecting an order will be handled in accordance with our Terms of Service and applicable law.

Where Luscious Diamonds cancels an order because of a material error after payment has been collected, the applicable amount paid for the cancelled product will be refunded to the original payment method.

21. SHIPPING & DELIVERY

Production, processing, shipping and delivery dates are estimates unless expressly guaranteed by Luscious Diamonds in writing.

Customers are responsible for ensuring that shipping information is complete and accurate before submitting an order.

Rights relating to delayed delivery, non-delivery, lost or damaged shipments and related circumstances remain subject to applicable law and our Shipping & Delivery Policy.

22. INTERNATIONAL & EUROPEAN UNION CUSTOMERS

Where an order is subject to mandatory consumer-protection laws outside Canada, applicable statutory rights will be honoured.

For qualifying online purchases subject to European Union consumer law, consumers may have a statutory right to withdraw from a purchase within 14 days, subject to applicable conditions and exceptions.

Goods made to a customer's specifications or clearly personalized may be excluded from a statutory withdrawal right where permitted by applicable law.

Where mandatory consumer rights apply, those rights take precedence over any conflicting provision of this Policy.

23. FRAUD, ABUSE & POLICY CIRCUMVENTION

Luscious Diamonds may restrict voluntary return privileges in circumstances involving excessive, repeated, unusual or abusive return activity, suspected fraud, attempted policy circumvention, comparison purchasing, commercial activity or resale activity.

Related or split orders may be reviewed together where they reasonably appear to have been structured to avoid the eligibility requirements of this Policy.

Nothing in this section limits any consumer right or remedy that cannot legally be excluded or restricted.

24. STATUTORY & MANDATORY CONSUMER RIGHTS

This Policy establishes Luscious Diamonds' voluntary return, refund, exchange and cancellation terms.

Nothing in this Policy excludes, restricts or waives any consumer right, statutory warranty, cancellation right, refund right or other remedy that cannot lawfully be excluded or waived.

Where applicable law requires Luscious Diamonds to accept a cancellation, provide a refund, repair or replace a product, or provide another remedy, Luscious Diamonds will comply with those requirements.

If any provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.

25. CONTACT INFORMATION

Questions regarding returns, refunds, cancellations or this Policy may be directed to:

Luscious Diamonds Inc. O/A Luscious Diamonds
Email: hello@lusciousdiamonds.com
Telephone: +1 416-565-2839
Business Mailing Address:
Unit C208B, 777 Bay Street
Toronto, Ontario M5G 2C8
Canada

Luscious Diamonds operates as an online-only retailer. The business mailing address is provided for correspondence purposes only and is not a retail store, showroom, customer pickup location or authorized merchandise return location.

Please do not send or personally deliver jewellery, returns or other merchandise to this address unless Luscious Diamonds has provided prior written authorization and specific return instructions.

For questions regarding an existing purchase, please include your order number whenever possible.